How To Say It for First-Time Managers(ISBN=9780735204478) 下载 极速 rtf epub 在线 word txt pdf

　　An all-new guide to help first-time managers and supervisors

develop effective communication skills for leading and inspiring

their staff.

From the author of How to Say It(r) at Work, a one-stop

communication primer for anyone in a management position for the

first time. Covering everything from delegating, planning and

running meetings, and mentoring, to building a team and motivating

subordinates, this is the perfect reference for anyone who wants to

put their best foot forward as they climb the ranks. Topics

include:

Part One: The Language of Leadership

 1. Test Your Leadership Literacy

    What It Means to Be a Fluent Leader  3 /

Self-Test: Rate Your Leadership

    Literacy  4

　2. Building Your Leadership Vocabulary

    Talking the Talk  11 / The.50 Words and

Phrases Every Leader

    Needs and Why  12 / The 21 Words and

Phrases Every Leader Needs

    to Avoid and Why  22 / Nonverbal

Leadership: A Body Language

    Vocabulary  25 / Unspeakable: 17 Nonverbal

Pitfalls and How to Avoid Them

　3. Listening

    Self-Test: Do You Listen Like a Leader?  30

/ The Art ofActive

    Listening  32 / The 2.5 Keywords and

Phrases to Listen For  36 / Listening as

    Reading: Another Body Language Vocabulary 

37

　4. What to Say on Day One

    Before You Say Too Much: A Prelude  40 /

Self-Test: Rate Your Command

    Presence  42 / The 50 Words and Phrases to

Use on Day One (and

    Beyond)  43 / Command Presence l:

Projecting Credibility  44 / Command

    Presence I1: Establishing Rapport  47 /

Establishing Ground Rules, Expressing

    Expectations  SO / Openingthe Door 

SO

　……

　　Jack Griffin is a writer, communications

expert, and consultant to small businesses, entrepreneurs, cultural

institutions, and publishers. He is the author of How to Say

It(r) at Work, the bestselling business title in the

series.

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书籍介绍

An all-new guide to help first-time managers and supervisors develop effective communication skills for leading and inspiring their staff.

From the author of How to Say It(r) at Work , a one-stop communication primer for anyone in a management position for the first time. Covering everything from delegating, planning and running meetings, and mentoring, to building a team and motivating subordinates, this is the perfect reference for anyone who wants to put their best foot forward as they climb the ranks. Topics include:

•Building leadership vocabulary

•Establishing ground rules

•Projecting credibility

•Avoiding day-one mistakes

•Handling crises and criticism

•Motivating and inspiring

•Making meetings work