冲突中的领导力LEADING THROUGH CONFLICT 下载 极速 rtf epub 在线 word txt pdf

World-renowned mediation expert Mark Gerzon argues that leaders have failed to rise to this challenge. Our organizations, schools, and governments remain filled with divisive dictators and everyday managers, instead of what he calls mediators—leaders who transform conflict so that everyone can move forward together.

Through absorbing examples drawn from decades of work with organizational, political, and global conflicts of all kinds, Leading Through Conflict provides a powerful new framework for the leader as mediator, and outlines eight specific tools these leaders use to transform seemingly intractable differences into progress on deep-seated problems.

Both practical and passionate, this book makes the tools of cross-border leaders accessible to anyone who wants to help create healthier companies, communities, and countries.

作者简介：

Mark Gerzon, hailed by the New York Times as an “expert in civil discourse,” has worked as a facilitator and leadership trainer for the United Nations, the US House of Representatives, and a wide range of corporate and civic organizations around the world for more than a decade. He is the author of several books, including two bestsellers.

Acknowledgments

Foreword

Introduction: Leadership and Conflict

Part Ⅰ: Three Faces of Leadership

1 The Demagogue

2 The Manager

3 The Mediator

Part Ⅱ: Eight Tools for the Leader as Mediator

4 Integral Vision

5 Systems Thinking

6 Presence

7 Inquiry

8 Conscious Conversation

9 Dialogue

10 Bridging

11 Innovation

Conclusion: Transforming Conflict into Opportunity

Appendix: When Conflict Erupts-Guidelines in Times of Crisis

Notes

Index

About the Author

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