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　　Great decisions depend on judgment calls, but in a complicated

and fast-changing situation (like a modern business), no one

leader's knowledge and perspective is sufficient to make them

wisely. Some decision-makers have found ways to tap the collective

judgment of their people - and leaders of other groups can profit

from them. What's the story behind great decisions? Is

decision-making the responsibility of one leader or should it rest

on the shoulders of the collective team? In "Judgment Calls",

authors Tom Davenport and Brooke Manville share twelve stories of

organizations that have successfully tapped the diverse

perspectives and deep knowledge of their people to build an

organizational decision-making capability - a competence they say

can make the difference between success and failure. We know great

decisions depend on judgment calls; and in today's fast-moving

world, there's more pressure than ever to make quicker decisions to

keep the organization moving at the speed of business. But the

knowledge of one person or one leader isn't always sufficient. So

how can you set up a model that taps the collective judgment of a

group so that the right decisions are made, and the company

profits? Through the stories in Judgment Calls, the authors -

seasoned management thinkers and advisors - make the case for the

wisdom of organizations and provide guidance for making better use

of it. Each chapter is an engaging tale of one dilemma and how it

was solved, which brings into high relief one key to collective

judgment. Individually the stories inspire and instruct; together

they add up to a model for building an organizational capacity.

You've read "The Wisdom of Crowds". Now read "Judgment Calls". You,

and your organization, will benefit

Foreword by Laurence Prusak

Introduction

Great Men, Not So Great Decisions

Part One Stories About the Participative

Problem-Solving Process

1  NASA STS-119

Should We Launch?

2.  WGB Homes

How Can We Sell This House?

3  McKinsey&Company

Should We Recruit from a Different Pool of Talent?

Part Two Stories About the Opportunities　of Technology and

Analytics

4  Partners HealthCareSystem

How Should We Treat This Patient?

5  Cognizant

How Will All These Daily Decisions Get Made?

6,  Charlotte-Mecklenburg Schools

How Can We Improve Student Performance?

……

　　Thomas H. Davenport is a leading management thinker and a

professor at Babson College. He is the author of eleven books,

including Competing on Analytics. He lives in Dover, Massachusetts,

USA. Brook Manville is an independent consultant, and has

previously served as CLO for Saba Software and the United Way of

America. He was also formerly the chief knowledge officer at

McKinsey & Company. He lives in Bethseda, Maryland, USA.

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书籍介绍

Great decisions depend on judgment calls, but in a complicated and fast-changing situation (like a modern business), no one leader's knowledge and perspective is sufficient to make them wisely. Some decision-makers have found ways to tap the collective judgment of their people - and leaders of other groups can profit from them. What's the story behind great decisions? Is decision-making the responsibility of one leader or should it rest on the shoulders of the collective team? In "Judgment Calls", authors Tom Davenport and Brooke Manville share twelve stories of organizations that have successfully tapped the diverse perspectives and deep knowledge of their people to build an organizational decision-making capability - a competence they say can make the difference between success and failure. We know great decisions depend on judgment calls; and in today's fast-moving world, there's more pressure than ever to make quicker decisions to keep the organization moving at the speed of business. But the knowledge of one person or one leader isn't always sufficient. So how can you set up a model that taps the collective judgment of a group so that the right decisions are made, and the company profits? Through the stories in Judgment Calls, the authors - seasoned management thinkers and advisors - make the case for the wisdom of organizations and provide guidance for making better use of it. Each chapter is an engaging tale of one dilemma and how it was solved, which brings into high relief one key to collective judgment. Individually the stories inspire and instruct; together they add up to a model for building an organizational capacity. You've read "The Wisdom of Crowds". Now read "Judgment Calls". You, and your organization, will benefit.