经营过程管理与平衡计分卡：战略驱动过程应用 Business Process Management 下载 极速 rtf epub 在线 word txt pdf

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

Preface.

Chapter 1. A World of Change.

Chapter 2. How Process Can Drive Strategy.

Chapter 3. The Strategic Process.

Chapter 4. Strategy Maps.

Chapter 5. Balanced Scorecard and Strategic Initiatives.

Chapter 6. Conclusions.

Index.

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作者简介：

　　RALPH SMITH is the Executive Vice President of Strategic Services for the Orion Development Group (ODG), a strategic process management training and consulting firm. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement for ODG customers. He has supervised improvement efforts in hundreds of organizations worldwide. Mr. Smith has served as a featured speaker for a number of universities throughout the United States, including Colorado State University, Michigan State University, Pepperdine University, University of Florida, University of Texas, San Diego State University, Drexel University, George Mason University, and University of Virginia.

书籍介绍

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.