The Facilitator Excellence Handbook, 2nd Edition促销者卓越手册 下载 极速 rtf epub 在线 word txt pdf

This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook。Written for both new and experienced facilitators，the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills，processes，and knowledge needed to become an effective facilitator。The book addresses a variety of facilitation opportunities，challenges，and problems and also contains A variety of verbal and nonverbal facilitation techniques Step-by-step facilitation processes and tools

Information on how to facilitate conflict resolution in groups and how to facilitate difficult situations。

Instructions for designing and leading group work。

Examples of how various levels of facilitator competency are called for in different types of groups。

Techniques for facilitating meetings，teams，virtual teams，and organization-wide projects。

Discussions on the art of facilitating and what makes a great facilitator

This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook。Written for both new and experienced facilitators，the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills，processes，and knowledge needed to become an effective facilitator。The book addresses a variety of facilitation opportunities， challenges，and problems and also contains。

A variety of verbal and nonverbal facilitation techniques

Step-by-step facilitation processes and tools。

Information on how to facilitate conflict resolution in groups and how to facilitate difficult situations。

Instructions for designing and leading group work

Examples of how various levels of facilitator competency are called for in different types of groups。

Techniques for facilitating meetings， teams， virtual teams， and organization-wide projects。

Discussions on the art of facilitating and what makes a great facilitator。

Introduction：Getting the Most from This Resource

PART 1 Overview of Facilitation

Chapter 1 Facilitation in Organizations Today

Benefits of Facilitation

Goals of an Effe：ctive Facilitation

Facilitation Applied

Facilitation and Leadership

A Vision for the Future

Chapter 2 Role of the Facilitator

Manager of Group Process

Responsibilities of a Facilitator

The Evolving Role of the Facilitator

Humanizing the Workplace

PART 2 Basic Facilitation Skills

Chapter 3 Verbal Techniques：Whatto Say

Asking Questions

Probing

Paraphrasing

Redirecting Questions and Comments

Referencing Back

GMng Positive Reinforcement

Including Quieter Members

Encouraging Divergent Views

Shifting Perspective

Summarizing

Bridging

Chapter 4 Nonverbal Techniques：What to Do

Active Listening

Voice

Eye Contact

Attentiveness

Facial Expressions

Silence

Body Language

Position and Movement in the Room

Distracting Habits

Enthusiasm

Dress

Chapter 5 Recording Techniques

Why Record？

What to Record

　　……

PART3 Facilitator Methods and Tools

PART4 Designing Effective Facilitations

PART5 The Facilitator in Action

PART6 Facilitator Excellence

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